Frequently asked questions
Short answers to the most common questions. If yours is not here, call or message us.
How do I book a ride?
Call (508) 410-9379, message us on WhatsApp, or use the Book a ride form. Tell us the pickup, the drop-off, the date and time, and whether a wheelchair is needed. We then confirm your pickup time.
Can you take a wheelchair?
Yes. We have a wheelchair-accessible van. Tell us when you book that a wheelchair is needed so we plan the ride around it.
Can I book a ride for the same day?
We take same-day and advance bookings. For the same day, call or message us as early as you can and we will tell you whether we can fit the ride in.
How do I pay?
Rides are private pay: riders or families pay us directly. We do not bill insurance yet. Ask us about your ride when you book.
Which areas do you serve?
We serve Massachusetts. Call or message us with your pickup and your destination and we will confirm that we can make the trip.
What should I send by WhatsApp or email?
Please do not send medical details by WhatsApp or email. We only need the pickup, the drop-off, the date and time, and whether a wheelchair is needed.
Still have a question?
Call or message us and we will answer it.